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We offer free returns for 30 days from the date of delivery/receiving of the order. However, not all items are eligible. Any exclusions will be called out on product pages and at checkout. To qualify for a return:
You will be asked to test your photography skills and provide a photo of your item before sending it back to us so we can assess its condition.
Send us an email with the heading “Return – (insert items name) – (your name)” as the heading to info@catlalut.com
*Please note: If you return one of your items from a bundle, it will not be reimbursed at full RRP.
We send all over Australia!
www.cat.lalut.com delivers products anywhere in Australia!
Laverton, Leonora, Leinster, Port Hedland, Kalgoorlie, Broken Hill, Southern Cross, Mount Isa, Coober Pedy… and everywhere else in this great land of ours.
International shipping is not automatically available via the online store. Please email us at info@catlalut.com to make special arrangements, and we will take each order from international customers as it arrives.
You’ve made an order, and your gear is on its way. Now what?
Once an order is placed, our team will carefully collect your items and package them, so please allow up to 72 hours for our team to pick up and pack your order. All orders are sent when all items are ready in full—this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then be sent out at the same time.
Your gear will be sent via Australia Post and should be safely in your patiently waiting hands within 2-8 business days**.
If you want us to follow up on a package that you feel has taken too long, please get in touch at info@catlalut.com
www.cat.lalut.com uses Heaps Good Packaging, an Australian-based, environmentally friendly packaging supplier whose plastics are all compostable.
Although we require a signature on delivery due to current COVID-19 limitations, this is at the discretion of Australia Post’s delivery driver. They may leave your package in a safe place or take it to your nearest post office if you are not home.
*Please note: We send via signature-required post to ensure safe delivery. If you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised dispatch date. If your item has a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck—it’s ready to go!
All shipping is completed by Australia Post.
If you want us to follow up on a package that you feel has taken too long, please get in touch at info@catlalut.com
If you are waiting on an out-of-stock item, please await confirmation of shipment. If you are still determining or have any queries, please contact us at info@catlalut.com.
www.cat.lalut.com uses Heaps Good Packaging, an Australian-based, environmentally friendly packaging supplier whose plastics are all compostable.
Catherine is based in Perth, Western Australia, and works with clients around the world, offering services in both English and Spanish.
87 418 098 574
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